Credit Card Payment Processing Services Need Call Centers

BenchmarkPortal has recently named Alliance Data Systems Corporation as a Center of Excellence for its successful call center interactions. Having great credit card payment processing services like a reliable call center is key for a great business.

"Alliance Data consistently demonstrates leadership in call center operational quality and clearly strives to exemplify best practices in all aspects of call center management," Bruce Belfiore, CEO from BenchmarkPortal stated. "We're pleased to award certification to all Alliance Data call centers again this year – their four call centers are truly among the best of the best in the industry."

COO Robert Box stated, "We are honored to be certified by BenchmarkPortal once again in all of our call centers." He continued, “Our re-certification as a Center of Excellence helps us confirm that we are meeting our long-held commitment to provide high-quality customer and client service. As strong believers of continuous improvement, we continue to invest in tools that enable us to better identify opportunities to enhance the customer experience. For example, providing ongoing education to our call center associates only further improves their ability to address a variety of customer inquiries, which in turn, results in a better experience for those customers. We're very proud of our call center associates and delighted that our efforts have paid off now for the fourth consecutive review period."